Frequently Asked Questions:
Q: Who can use Online Banking?
A: Anyone who is an Armstrong Bank client may sign up and have access to any accounts on which they are listed as Primary owner or Co-Owner.
Q: Can a business client use Online Banking?
Yes. The person opening the account must be on the corporate resolution and authorized to open accounts on behalf of the business. If the person is authorized all he or she needs to do is fill out an application. Otherwise, an authorized person would be required to open the Online Banking account.
Q: Can business accounts and personal accounts be combined under the same client online set up?
Not generally. Online setups are done on an individual basis, and businesses are considered to be a separate entity.
Q: When is Online Banking available for use?
In general, Online Banking is available 24 hours a day, 365 days a year. However, the system may be down periodically for maintenance or for other reasons outside of our control.
Online Banking transactions are processed and information updated only on business days. Our business days are Monday through Friday, excluding legal holidays.
Q: How late in the evening can I make a transfer on a normal business day?
Transfers can be made up to 7:00 pm CST and still apply towards the same-day’s balance. Any transfers after this time will post on the next business day.
Q: Are there limits on the number of transfers a client can make?
Yes depending on the type of account you have. Some accounts, such as checking accounts, have no limits on the number of transfers a client can make. However, saving and money market accounts, by federal regulation, are allowed no more than six transfers per month (including no more than three checks).
Q: How current is the information?
The available balance for checking and saving accounts is real time and will change throughout the day based on the activity. For example, as the client uses their ATM or check card or transfers money between accounts, the available balance will be updated to reflect the activity.
Q: I’m having trouble accessing Online Banking. What should I do?
There are several possibilities. If you are having problems accessing many websites, please contact your Internet Service Provider (ISP).
If you can access other websites buy not Armstrong Bank’s, then either our system is off-line or we are experiencing a temporary disruption in service. Please try again later.
If the problem persists, please contact our Online Banking Client Services at 1-888-680-2655. A client service representative will be there to answer your calls Monday through Friday from 8:00 a.m. to 5:00 p.m.
Q: I can't read any of the info on armstrongbank.com OR I received a message stating my browser is not supported.
This is because you are viewing our site within an older browser. You will need to update your browser in order to view the information on the site.
You will need Microsoft Internet Explorer 9.0 or above, Mozilla Firefox, or Apple Safari. You can download a browser free by accessing one of the following web sites:
Q: I cannot access the Online Banking page.
Online Banking will not be accessible unless your browser is equipped with 128-bit encryption. You should test your browser to determine if you need the 128-bit encryption software. You can do this by clicking the “Test Browser” button located on our site in the “Access Your Accounts” section of the page. Once your browser has been tested, you will receive a suggestion regarding your browser software. There will also be a link available for your use to download the appropriate browser software.
Q: Why won’t my password work?
There could be several reasons your Password may not work. You may be entering the wrong Password. You could also be locked out of the system. You are allowed three Password attempts, and on the 3rd attempt, if invalid, you will be locked out of the system. If you have not accessed your accounts via Online Banking in the past 180 days, your Online Account may be inactive. These are security features built in to the system. If you are locked out or inactive, you will need to contact Armstrong Bank Client Services and request that your account be unlocked. You can reach Armstrong Bank Client Services at 1-888-680-2655.
Q: What do I do if I forget my Identification or Password?
If you have forgotten your Password, you may attempt to use the Reset Password function, provided that the Password Reset question and answer have been completed. You may also contact any of the Armstrong Bank locations, or you may call Armstrong Bank Client Services at 1-888-680-2655.
Q: What can I do to keep my information secure?
You can provide one of Online Banking’s most important safety features by protecting your Online Banking Identification and Password. There are several things you can do to protect your Identification and Password.
- Do not use an obvious number or other accessible information for your Online Banking ID or Password.
- Ensure no one is watching when you enter your Online Banking ID and Password.
- Try to memorize your Online Banking ID and Password rather than writing them down.
- If you record your Online Banking ID and Password, store the document in a secure place.
- Do not share your Online Banking ID and Password with others.
- Report any unusual account activity immediately.
- Do not give your information to anyone requesting it over the phone unless you have initiated the call.
- Always log out of the system.
Q: What happens if I forget to log off of the system?
By default Online Banking has a 10-minute time out feature. If the system is not used for 10 minutes, the user will become inactive and will have to log on to the system again.
Q: Why does a debit show on my account more than once when I only used my debit card once?
The business where you used your Check Card "preauthorized" your purchase, which ensures your transaction is valid. "Preauthorization" places a temporary "memo-debit" on your account. Once the actual debit is received, the original "memo-debit" will disappear from your account. If you have further questions with this type of transaction, you can reach Armstrong Bank Client Services at 1-888-680-2655.
Q: There are several items that show up on my current history that I do not understand.
These items are "real time" transactions. ATM transactions, teller transactions (identified as Vertex), Online Banking transfers, ABBIE transfers, ACH processing items, and POD items (items presented by another bank that will be processed on the current business day) are considered "real time" transactions. "Real time" transactions are immediately posted to your account without any processing delays and show up immediately on your current history.
Q: What does the download feature do?
The download option in Online Banking Account Access allows you to download your transactions into spreadsheet, word processing, and finance programs (Quicken or Microsoft Money).